Vacancies

We currently have just one opportunity

Victim Care Co-ordinator

Location – York – Athena House (Clifton Moor)
Salary – £17,943 – £19,122
Part/Full Time – Full Time
Type of Contract – Permanent
Closing date – 9am on Wednesday 26th July 2017.

There are a number of exciting opportunities to join the Supporting Victims in North Yorkshire Service as Victim Care Coordinators (VCCs). The Supporting Victims Service was created by the Police and Crime Commissioner for North Yorkshire in 2015 following the Ministry of Justice decision to devolve funding to support victims of crime to Police and Crime Commissioners locally.

Following a bespoke North Yorkshire victim needs assessment , the service was created to support victims to cope with the immediate impact of crime, and recover from the harm caused in line with victims’ entitlements under the Code of Practice for Victims of Crime.

Successful candidates will be central to providing a valuable advice and guidance service to victims, contacting them to provide support to help them to come to terms with the aftermath of a crime; offering immediate emotional and practical support over the phone, assessing need and providing referral to specialist commissioned services for victims resident in North Yorkshire.

The core focus of the role will be to support victims of crime and work closely with wider commissioned services to ensure victims get the right service at the right time to get their lives back on track and reduce repeat victimisation. You will achieve this by working closely with the police to provide telephone support for anyone affected by crime, whether reported or not, including victims, bereaved relatives, those under 18 with consent, parents or guardians of victims under 18 and members of staff where a business has been a victim of crime.

Support can include discussing a range of practical and emotional support available for victims, referring them to specialist commissioned services such as counselling / talking therapy services, Restorative Justice Services or to a Case Manager who can meet with a victim face to face. If necessary VCCs also help victims access support provided by wider organisations.

We are looking for motivated individuals who have:

  • Experience of working in a Customer Service Environment and giving support and guidance to clients
  • The ability to listen and communicate effectively, both verbally and in written form, including excellent telephone skills
  • The ability to deal sensitively with challenging and often emotionally charged situations
  • Highly developed IT skills and experienced in Microsoft Office (inc. Excel)
  • The ability to problem solve and find appropriate solutions for victims
  • The ability to work in partnership with wider departments / agencies
  • The ability to work collaboratively and as part of a team
  • A professional manner, and drive to achieve targets and deadlines in the interests of delivering a quality service to victims of crime in North Yorkshire
  • An understanding of the importance of client confidentiality, data protection and safeguarding
  • A motivated and organised approach to delivering results
  • An understanding of the police, victims, criminal justice environment would be desirable although not essential. Call centre experience would also be advantageous.

Completed applications must be submitted by 9am on Wednesday 26th July 2017.

Late applications and CV’s cannot be considered.

Find out more about this post and how to apply

Victim Care Co-ordinator

Location – York – Athena House (Clifton Moor)
Salary – £17,943 – £19,122
Part/Full Time – Full Time
Type of Contract – Permanent
Closing date – 9am on Wednesday 26th July 2017.

There are a number of exciting opportunities to join the Supporting Victims in North Yorkshire Service as Victim Care Coordinators (VCCs). The Supporting Victims Service was created by the Police and Crime Commissioner for North Yorkshire in 2015 following the Ministry of Justice decision to devolve funding to support victims of crime to Police and Crime Commissioners locally.

Following a bespoke North Yorkshire victim needs assessment , the service was created to support victims to cope with the immediate impact of crime, and recover from the harm caused in line with victims’ entitlements under the Code of Practice for Victims of Crime.

Successful candidates will be central to providing a valuable advice and guidance service to victims, contacting them to provide support to help them to come to terms with the aftermath of a crime; offering immediate emotional and practical support over the phone, assessing need and providing referral to specialist commissioned services for victims resident in North Yorkshire.

The core focus of the role will be to support victims of crime and work closely with wider commissioned services to ensure victims get the right service at the right time to get their lives back on track and reduce repeat victimisation. You will achieve this by working closely with the police to provide telephone support for anyone affected by crime, whether reported or not, including victims, bereaved relatives, those under 18 with consent, parents or guardians of victims under 18 and members of staff where a business has been a victim of crime.

Support can include discussing a range of practical and emotional support available for victims, referring them to specialist commissioned services such as counselling / talking therapy services, Restorative Justice Services or to a Case Manager who can meet with a victim face to face. If necessary VCCs also help victims access support provided by wider organisations.

We are looking for motivated individuals who have:

  • Experience of working in a Customer Service Environment and giving support and guidance to clients
  • The ability to listen and communicate effectively, both verbally and in written form, including excellent telephone skills
  • The ability to deal sensitively with challenging and often emotionally charged situations
  • Highly developed IT skills and experienced in Microsoft Office (inc. Excel)
  • The ability to problem solve and find appropriate solutions for victims
  • The ability to work in partnership with wider departments / agencies
  • The ability to work collaboratively and as part of a team
  • A professional manner, and drive to achieve targets and deadlines in the interests of delivering a quality service to victims of crime in North Yorkshire
  • An understanding of the importance of client confidentiality, data protection and safeguarding
  • A motivated and organised approach to delivering results
  • An understanding of the police, victims, criminal justice environment would be desirable although not essential. Call centre experience would also be advantageous.

Completed applications must be submitted by 9am on Wednesday 26th July 2017.

Late applications and CV’s cannot be considered.

Find out more about this post and how to apply

Independent Custody Visitors

icv-imageDo you have what it takes to check prisoner welfare, custody conditions and police behaviour?

Julia Mulligan, Police and Crime Commissioner for North Yorkshire, has responsibility for a team of ‘Independent Custody Visitors,  a team of volunteers who make unannounced visits to police stations in North Yorkshire. They speak with people detained in custody, check their welfare and the conditions in which they are being held and submit reports on their visits.

Independent custody visiting is a vital element of the work of the Office of the Police and Crime Commissioner in ensuring that the police service is open and accountable to the people it serves. The scheme works to Home Office guidelines.

Julia Mulligan said, “Independent Custody Visitors are an important part of holding policing to account locally.  If you are interested in helping your community and want to volunteer, please consider this unique role.”

The Commissioner is currently recruiting volunteers for the Scarborough, Harrogate and York areas.

Read the latest press release: Volunteers needed to check on the welfare of police custody detainees – only the compassionate need apply

Find out more about this role and how to apply

For more information or an informal discussion, please all our office on 01423 569 562 or email icv@northyorkshire-pcc.gov.uk